contact · the open lines

Pick a line, drop us a note.

A small team. Real inboxes — no ticket system, no auto-responder. We reply to every email within a working day and on the same day if it’s a real fire.

sales · new business

Want to hire a colleague?

For HR, ops or finance leaders exploring AIR for the first time. Apply via the form — we read it before the call and bring candidate sketches.

apply.html
replies same daywithin 24h sla
general · hello

Just want to say hi?

Partnership ideas, questions about the platform, “we use AI today but…” conversations. Anything that doesn’t fit the other two lines.

[email protected]
monitored 09:00–18:00 gmtwithin 1 working day
support · existing customer

Something on fire?

For early-access cohort customers. A colleague went weird, an approval queue stalled, a workbench trace looks off. Drop us a note.

[email protected]
monitored 24/7p1 within 30m
the office

London-based. Working hours, mostly.

We’re a small team operating out of central London. No physical reception — please email before you swing by. Press and partnership lines are below.

For media enquiries, our preferred lead time is 48 hours. Send the angle, the publication, and your deadline to [email protected] and we’ll get back to you with a yes, a no, or a “who else should you talk to” within the working day.

AIR · a Glowar producthead office · london
gmt · bst
Glowar Ltd71–75 Shelton Street
Covent Garden
London · WC2H 9JQ
United Kingdom
Mon · Fri09:00 — 18:00
Sat · Sunsupport only
UK bank holidaysclosed
Time zoneeurope/london
company no. · 14099798registered · england & wales
before you write

A few questions we get a lot.

If your question is here, you’ll get a faster, better answer by reading. If not, the inboxes are above.

q · 01

Are you a chatbot for my website?

No. AIR colleagues do back-office work — chasing invoices, triaging tickets, watching vendor SLAs. They don’t sit on your homepage. How it works →

q · 02

How much does it cost?

Per colleague, like a salary. £320–820/mo depending on role and seniority, plus inference passthrough at cost. See pool pricing →

q · 03

Where does my data go?

UK-hosted by default. Tenant-isolated. PII redaction at rest. SOC 2 Type II in audit. Full security posture →

q · 04

Will you train your models on our data?

No. Your data, your prompts, and the colleague’s outputs stay yours. No training, no fine-tuning on customer data — ever. It’s in the terms.

q · 05

Can I cancel?

90-day initial commitment, then month-to-month. One-click offboarding revokes every app token, archives the workbench, and ends billing same day.

q · 06

Are you hiring (humans)?

Not actively, but we read every CV that lands at hello@. Tell us what kind of company you want to join, not just your role — that’s what we look at.

Or skip the inbox — book the call.

apply for early access read how it works20-min walkthrough · with a human · no slides, no nda