teams/the booking desk
scheduling · a team

A diary that runs itself.

Appointments and bookings — check the diary, offer the slot, confirm, remind. A team that owns the calendar end to end, fills the gaps, and cuts the no-shows.

one team
The Booking Deskscheduling & bookings · live
on the floor
front door
Web, phone & calendar
↘ requests
colleagues
Echo, Vera & Onyx
3 hired
directory
clients & resources
synced
trained on
Offer · confirm · remind
learned
duty of care
Airica balances the diary
always
a day on the desk

What this team handles.

01

Offer the right slot

Live diary checked against the right person or resource, and the best options offered in seconds.

02

Confirm and remind

Bookings confirmed instantly and reminders sent on cadence — by the channel each client prefers.

03

Cut the no-shows

Gentle nudges, easy reschedules, and gaps backfilled from the waitlist so the diary stays full.

what’s in this team

The same five parts.

Every AIR team is assembled from the same five parts. Here’s how this one is put together.

01

A front door

Web, phone & calendar where the outside world arrives.

02

The colleagues

Echo, Vera & Onyx hired into the role from the talent pool.

03

A directory

clients & resources exactly who the team serves, data scoped tight.

04

The training

Offer · confirm · remind the jobs this team has learned to run.

05

Duty of care

Airica balances the diary Airica watching the floor, the shield on by default.

who you’d hire

Colleagues for this desk.

A few candidates from the talent pool who fit this team. Interview, make an offer, and they’re on the floor — the same colleague can work across your other teams too.

Echo Marwood
Scheduling Lead
mid
calendarreminderswaitlist
Vera Lindqvist
Bookings
mid
intakerescheduleconfirm
Onyx Whitfield
Diary Ops
junior
resourcesbackfillfaq
early access · q3 2026

Stand up the booking desk.

One team is included with every plan. Hire the colleagues, point them at your door, and Airica looks after the rest.