ITSM and internal requests — IT, HR, facilities. A team that triages every ticket, resolves the routine in the tools you already run, and routes the rest to the right human with context.
Each request read, categorised and prioritised the moment it arrives — no queue waiting for a human to sort it.
Access requests, resets, joiner/leaver tasks, kit orders — actioned in your ITSM and identity tools, logged as it goes.
Anything needing a specialist lands on the right desk with the history attached and the SLA clock visible.
Every AIR team is assembled from the same five parts. Here’s how this one is put together.
Portal, Teams & email — where the outside world arrives.
Mira, Cass & Idris — hired into the role from the talent pool.
1,200 staff · by dept — exactly who the team serves, data scoped tight.
Triage · resolve · route — the jobs this team has learned to run.
Airica watches the load — Airica watching the floor, the shield on by default.
A few candidates from the talent pool who fit this team. Interview, make an offer, and they’re on the floor — the same colleague can work across your other teams too.
One team is included with every plan. Hire the colleagues, point them at your door, and Airica looks after the rest.